Effective Date: May 6, 2026

1. Introduction

This Refund Policy explains how refunds, cancellations, returns, disputes, chargebacks, and related requests are handled by Xvising.

“Xvising,” “we,” “us,” and “our” refer to the owner and operator of Xvising.com and any future company, incorporated entity, legal successor, assignee, affiliate, trade name, or business structure that may later be created to own, operate, or manage Xvising.com.

By purchasing from Xvising, downloading a digital product, activating a license key, ordering a custom service, requesting an automation workflow, or using any paid product or service, you agree to this Refund Policy.

2. General Refund Principle

Because Xvising provides digital products, software licenses, downloadable files, online access products, custom services, and technical work, refunds are limited.

Once a product has been accessed, downloaded, delivered, activated, unlocked, viewed, or handed over, the sale is generally final unless required by applicable law or unless Xvising confirms that the issue was caused by Xvising and cannot reasonably be fixed.

3. Digital Products

Digital products include, but are not limited to:

• Prompt libraries.
• Designs.
• Mind maps.
• Guides.
• Templates.
• Downloadable files.
• Online-access products.
• Bundles.
• Digital resources.
• License-based digital content.

All digital product sales are final and non-refundable once access, download, delivery, viewing, unlocking, or license activation has occurred.

This is because digital products can be copied, saved, downloaded, duplicated, used, or consumed immediately after access.

4. Ready-Made Desktop Apps

Ready-made desktop apps may be sold under lifetime licenses, subscription licenses, bundle licenses, trial/demo licenses, or other license types.

Refunds are not available after:

• The software has been downloaded.
• The license key has been delivered.
• The license key has been activated.
• The product has been used.
• Access has been granted.
• The customer received the product and there is no proven defect caused by Xvising.

If a technical issue is confirmed and is caused by Xvising, we may choose to repair, replace, update, reissue, troubleshoot, or otherwise resolve the issue before considering any refund.

5. Trial and Demo Versions

Some products may have trial or demo versions.

If a trial or demo is available, you are responsible for testing suitability before purchasing the full version.

Failure to test a demo, misunderstanding a feature, or deciding later that the product does not fit your needs does not automatically qualify for a refund.

6. Subscription Licenses

Subscription licenses remain active only during the paid subscription period.

Cancellation stops future renewal where cancellation is available, but does not automatically refund previous payments.

No refund is owed for unused time unless required by applicable law or expressly stated in writing.

If subscription pricing changes, Xvising may provide notice where reasonable or legally required.

7. Lifetime Licenses

“Lifetime license” means access for the lifetime of the product as offered and supported by Xvising.

It does not mean lifetime support, lifetime updates, lifetime compatibility with all future operating systems, lifetime compatibility with third-party APIs, or lifetime access if the user violates the license.

Lifetime licenses are non-refundable after delivery, access, download, or activation unless required by law.

8. Custom Desktop Apps and Custom Software Services

Custom services are built according to a specific scope, quotation, invoice, written confirmation, or project agreement.

Refunds are not available after the client receives the deliverable and there is no proven issue caused by Xvising within the agreed scope.

If an issue is caused by Xvising and is reported within the applicable review or warranty period, Xvising may choose to fix, repair, adjust, replace, or otherwise resolve the issue before considering any refund.

9. n8n Workflow Automation Services

For n8n workflow automation and related services, Xvising may build, host temporarily, test, demonstrate, and prepare the workflow before final handover.

The client must pay the agreed amount before receiving the final workflow, export, production access, deployment files, or full handover.

After handover, refunds are not available unless there is a proven issue caused by Xvising within the agreed scope and Xvising is unable to reasonably fix it.

No refund is owed for workflow issues caused by:

• Client accounts.
• Client API keys.
• Client credentials.
• Client hosting.
• Client devices.
• Client WhatsApp/Meta/Google/OpenAI/payment accounts.
• Platform bans.
• API limits.
• Rate limits.
• Quota exhaustion.
• Third-party outages.
• Third-party pricing changes.
• Third-party policy changes.
• Client misuse.
• Missing permissions.
• Illegal or prohibited usage.
• Client changes after delivery.

10. Project Not Started

If a custom project has not started and no work, planning, consultation, setup, preparation, research, testing, resource allocation, or project-specific effort has been performed, we may consider a refund request at our discretion.

Any approved refund may exclude:

• Payment processor fees.
• Currency conversion fees.
• Administrative fees.
• Consultation time.
• Research time.
• Setup time.
• Third-party costs.
• Any already-performed work.

11. No Refund for Client-Caused Issues

No refund is owed where the issue is caused by:

• The client’s device.
• The client’s operating system.
• Unsupported Windows version.
• Hosting issues.
• Server issues.
• API account problems.
• Credentials issues.
• Account bans.
• WhatsApp number bans.
• Meta restrictions.
• Google quota limits.
• OpenAI account or API issues.
• Payment provider issues.
• Antivirus conflicts.
• Firewall restrictions.
• Modified files.
• Deleted files.
• Missing permissions.
• Wrong setup by the client.
• Not following instructions.
• Changing requirements.
• Using the product outside its intended scope.

12. No Refund for Change of Mind

Refunds are not provided for:

• Change of mind.
• Buyer’s remorse.
• Lack of time to use the product.
• Not reading the product description.
• Not reading the Terms.
• Not testing an available demo.
• Expecting a feature not advertised.
• Wanting a different product after purchase.
• Deciding the product is no longer needed.
• Refusing to follow setup instructions.
• Third-party platform restrictions.
• Results not matching personal expectations not promised in writing.

13. Bugs vs Feature Requests

A bug is a reproducible technical error that prevents a product or deliverable from working according to the agreed scope or core described function.

A feature request is any new function, new behavior, design change, workflow change, extra integration, extra automation, new platform support, expanded scope, performance enhancement, new report, new export format, or additional requirement not included in the original scope.

Bug fixes may be handled under the applicable support or warranty period.

Feature requests are not refunds and may require additional payment.

14. Bug Fix Period

For eligible paid products and custom services, confirmed bugs caused by Xvising may be fixed free of charge for 30 calendar days after delivery or purchase unless a different period is stated in writing.

This does not include:

• New features.
• Scope changes.
• Third-party changes.
• Client environment issues.
• API changes.
• Platform bans.
• Quota limits.
• Hosting issues.
• Misuse.
• Unauthorized modification.
• Unsupported devices or systems.

15. Review Period for Custom Work

After delivery of custom work, the client has 7 calendar days to review the delivered work and report issues directly related to the agreed scope.

If no issue is reported within that period, the work may be considered accepted.

Issues reported after the review period may be handled as paid support, maintenance, or additional work.

16. Cancellations and Bundles

Annual, semi-annual, quarterly, discounted, promotional, or bundle-based offers may include cancellation fees, early termination fees, non-refundable portions, or loss of discount if cancelled before the end of the agreed period.

Bundle discounts are granted based on the customer committing to the bundle. If the customer cancels early, Xvising may recalculate the used portion at normal pricing and deduct any difference from any refund that may otherwise be considered.

17. Late Payment

If payment is delayed for more than 24 hours after becoming due, Xvising may pause work, stop support, suspend delivery, disable access, pause license keys, stop maintenance, delay milestones, or terminate the service until payment is completed.

Late payment may also extend project timelines.

18. Chargebacks and Payment Disputes

You must contact Xvising support first and make a good-faith attempt to resolve any issue before opening a chargeback, PayPal dispute, card dispute, bank dispute, or payment reversal request.

If you open a false, abusive, fraudulent, or bad-faith chargeback after receiving access, download, license activation, project delivery, or service delivery, Xvising may:

• Suspend your account.
• Disable license keys.
• Revoke product access.
• Stop support.
• Block future purchases.
• Terminate services.
• Use delivery logs as evidence.
• Seek recovery of fees, damages, and costs where legally allowed.

Website logs, download logs, license activation logs, account records, support messages, invoices, payment records, delivery records, email records, and project handover records may be used as evidence that the product or service was delivered.

19. Third-Party Fees Are Non-Refundable

Payment processor fees, transfer fees, bank fees, currency conversion fees, platform fees, hosting fees, API fees, third-party software fees, and other external costs may be non-refundable.

20. Mandatory Consumer Rights

Nothing in this Refund Policy limits rights that cannot legally be excluded under applicable law.

Where mandatory consumer law applies, your statutory rights remain valid. However, to the maximum extent permitted by law, digital products, downloads, license keys, online-access products, custom services, and delivered work remain subject to this Refund Policy.

21. How to Request a Refund Review

To request a refund review, contact Xvising through the Contact Us page and include:

• Your full name.
• Order email.
• Order number or invoice number.
• Product or service name.
• Clear explanation of the issue.
• Screenshots or evidence where relevant.
• Steps to reproduce the issue if technical.

Submitting a request does not guarantee approval.

22. Final Decision

Xvising reserves the right to approve, deny, partially approve, repair, replace, reissue, troubleshoot, credit, or otherwise resolve refund requests at its discretion, subject to applicable law.